How do I start a call center in the Philippines?

How can I open my own call center?

How to start a call center

  1. Determine the goal(s)
  2. Decide on a budget.
  3. Identify your call center type.
  4. Build your team.
  5. Train your employees.
  6. Find the right software and tools.
  7. Invest in culture.

How can I start a small BPO in the Philippines?

Here’s a guide on how to set up a BPO company in the Philippines:

  1. Develop a business plan. …
  2. Register your business. …
  3. Choose your business location and find an office. …
  4. Assemble your team. …
  5. Process work visas and permits. …
  6. Train your talents.

How much do call center agents make in the Philippines?

Minimum wage for office workers in the Philippines is about 10000 pesos a month. But the starting salaries for call center agents are around 18,000 pesos, about $400, with room to move up.

Why are so many call centers in the Philippines?

The call center industry is one of the fastest growing in the country. The Philippines is also considered a location of choice due to its less expensive operational and labor costs, and a constant stream of college-educated graduates entering the already mostly young workforce.

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Do call centers make money?

According to, US call centers bring in a total of approximately $21 billion annually, with an average revenue of $4 million. This exact numbers are based on the margins of the contracts you bring in, but typically you can expect to start building profit after you’ve secured several major clients.

How much does it cost to start a call center?

However, there still is a need to address the capital investment required for construction, furniture, IT equipment and a back-up generator. These costs can quickly add up to between $2,500 and $10,000 per workstation to set up a fully functional call center facility.

How can I start a small BPO?

The Six Steps To Start A BPO Business

  1. Determine The Type Of BPO You Want. The first step in setting up a BPO company is identifying your business niche. …
  2. Develop A New Business Plan. …
  3. Do The Paperwork. …
  4. Invest In The Necessary Equipment And Technology. …
  5. Staff Your BPO Firm. …
  6. Marketing Your Business And Getting Clients.

How much does it cost to set up a BPO?

The license fee of our dialer is only 130US dollar per month per 8 hour shift . these includes the voice minutes. If you want to use your own voice minute provider then its is 60US dollar per month. IMAGINE NOW You can setup a small 20 seater call center with only INR 2-3 lacs investment.

What are the top BPO companies in the Philippines?

  • Accenture. Accenture is the Number One BPO company in the Philippines. …
  • JPMorgan Chase & Co. …
  • IBM. …
  • Teleperformance. …
  • Concentrix. …
  • Sutherland Global Services. …
  • Alorica. …
  • Genpact.
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Which call center pays highest Philippines?

Top BPO Companies in the Philippines with Highest Compensation for Long Term Employees

Company Yearly Average Salary Range
Teleperformance PHP 122,554 – PHP 1,880,407
Convergys Corporation PHP 194,589 – PHP 1,813,590
Accenture PHP 182,801 – PHP 946,873
Concentrix Corporation PHP 181,714 – PHP 814,447

What is the biggest call center in the Philippines?

Top BPO Call Center Companies in the Philippines in terms of revenue

  • Accenture Inc. ( …
  • Convergys Philippines Services Corp. ( …
  • JPMorgan Chase Bank N.A–Philippine Global Service Center (P10.805 billion)
  • 24/7 Customer Philippines Inc. ( …
  • Telephilippines Inc. ( …
  • TeleTech Offshore Investments B.V. (P6.978 billion)


Is Call Center Hard Philippines?

Conclusion: In the Philippines, the life of a call center agent has many challenges and much stressful than others who work in a private company. However, a call center agent requires a lot of patience, perseverance, and hard work like others who work in a regular company.

Which country has most call centers?

The Philippines is the Top Call Center Country in the World

  • Home.
  • Feature.
  • The Philippines is the Top Call Center Country in the World.


What is the average salary in the Philippines?

A person working in Philippines typically earns around 44,600 PHP per month. Salaries range from 11,300 PHP (lowest average) to 199,000 PHP (highest average, actual maximum salary is higher). This is the average monthly salary including housing, transport, and other benefits.

Why are salaries so low in Philippines?

In other words, wages in the Philippines are low because the Philippine government has prevented the job market from operating optimally to allow the free flow of job creators who can provide the best wages to job seekers – and have sacrificed the welfare of Filipino workers to the altar of Filipino ultra-nationalists.

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